Cookie Policy
Last Updated: January 8, 2025
This Cookie Policy explains how Manny ("we," "us," "our") uses cookies and similar tracking technologies when you visit our website and use our platform (collectively, the "Platform").
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be:
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
- First-Party Cookies: Set by the website you're visiting (Manny)
- Third-Party Cookies: Set by other companies whose services we use on our website
2. Why We Use Cookies
We use cookies for several important reasons:
- Essential Functionality: Enable core features like user authentication and account access
- Security: Protect against fraud and unauthorized access
- Preferences: Remember your settings and choices (language, theme, etc.)
- Performance: Understand how you use our Platform to improve it
- Analytics: Measure traffic and usage patterns
- Marketing: Deliver relevant content and advertisements (only with your consent)
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. Without them, you cannot use key features like logging in or booking services.
| Cookie Name | Purpose | Duration |
|---|---|---|
authToken |
Stores your authentication token to keep you logged in | Session or 30 days |
userRole |
Identifies whether you're a Customer, Technician, or Admin | Session or 30 days |
sessionId |
Maintains your session state during your visit | Session |
csrf_token |
Protects against cross-site request forgery attacks | Session |
Legal Basis: These cookies are necessary for contract performance and legitimate interests (security). You cannot opt out of these cookies.
3.2 Functional Cookies
These cookies enhance your experience by remembering your preferences and settings.
| Cookie Name | Purpose | Duration |
|---|---|---|
language |
Remembers your preferred language (English/Dutch) | 1 year |
theme |
Remembers your dark/light mode preference | 1 year |
cookieConsent |
Stores your cookie consent preferences | 1 year |
mapView |
Remembers your preferred map view settings | 6 months |
Legal Basis: Legitimate interests in providing a personalized experience. You can disable these in your browser settings, but some features may not work properly.
3.3 Analytics Cookies
These cookies help us understand how visitors use our Platform, which pages are popular, and where we need to improve. We currently use our own analytics system without third-party tracking.
| Cookie Name | Purpose | Duration |
|---|---|---|
_analytics_session |
Tracks your session for usage statistics | Session |
_page_views |
Counts page views to understand popular content | 30 days |
Legal Basis: Legitimate interests in improving our Platform. You can opt out in your cookie preferences.
3.4 Marketing Cookies
These cookies track your browsing habits to deliver relevant advertisements and measure campaign effectiveness. We only use marketing cookies with your explicit consent.
| Service | Purpose | Duration |
|---|---|---|
| Future marketing tools | May be used for targeted advertising (requires consent) | Varies |
Note: We do not currently use third-party marketing cookies but may in the future with your consent. You can withdraw consent at any time.
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:
4.1 Stripe (Payment Processing)
When you make a payment, Stripe may set cookies to prevent fraud and process transactions securely.
- Purpose: Fraud detection, payment processing
- Privacy Policy: stripe.com/privacy
- Legal Basis: Contract performance and fraud prevention
4.2 Google OAuth
If you sign in with Google, Google may set cookies related to authentication.
- Purpose: Single sign-on authentication
- Privacy Policy: policies.google.com/privacy
- Legal Basis: Consent (by choosing to sign in with Google)
5. Local Storage and Similar Technologies
In addition to cookies, we use browser local storage to improve your experience:
- localStorage: Stores user preferences, cached data, and authentication tokens
- sessionStorage: Stores temporary data during your browsing session
- IndexedDB: May be used for offline functionality (future feature)
This data is stored locally on your device and is not sent to our servers unless necessary for functionality.
6. How to Manage Cookies
6.1 Browser Controls
Most web browsers allow you to manage cookies through their settings. You can:
- View and delete cookies
- Block third-party cookies
- Block all cookies (warning: this may break website functionality)
- Clear cookies when you close your browser
How to manage cookies in popular browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
For more information: aboutcookies.org
6.2 Cookie Preferences (Coming Soon)
We are developing a Cookie Preference Center where you can easily manage your cookie settings without adjusting browser settings. This will allow you to:
- Accept or reject different categories of cookies
- Change your preferences at any time
- View detailed information about each cookie
6.3 Do Not Track
Some browsers have a "Do Not Track" (DNT) feature. Currently, there is no industry standard for how to respond to DNT signals. We will update this policy if we implement DNT support in the future.
7. Impact of Blocking Cookies
If you block or delete cookies, you may experience reduced functionality:
- Strictly Necessary Cookies Blocked: You cannot log in or use the Platform
- Functional Cookies Blocked: Preferences are not saved, default settings apply
- Analytics Cookies Blocked: No impact on functionality, but we can't improve based on usage data
- Marketing Cookies Blocked: You may see less relevant ads (if we implement marketing cookies)
8. Cookies and GDPR/AVG Compliance
We comply with EU cookie laws (ePrivacy Directive) and GDPR/AVG requirements:
- We obtain consent before placing non-essential cookies
- We provide clear information about what cookies do
- You can withdraw consent at any time
- We don't use cookies to discriminate or make automated decisions about you
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulations, or our practices. When we make material changes:
- We will update the "Last Updated" date at the top of this page
- We will notify you via email or Platform notification
- Changes will take effect 14 days after notification
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
11. Additional Resources
For more information about cookies and online privacy:
- About Cookies: aboutcookies.org
- Your Online Choices: youronlinechoices.com
- ICO Cookie Guide (UK): ico.org.uk/for-the-public/online/cookies/
- Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl
Summary: We use cookies to make Manny work better for you. Essential cookies are necessary for the Platform to function. Other cookies help us improve and personalize your experience. You're in control - you can manage or block cookies in your browser settings.